J#202690 | Strategic Account Manager | Manufacturers Rep
Exciting opportunity for a Remote Strategic Account Manager/Technical Operations position with a leading rep firm supporting the datacenter business for a major manufacturer. The role offers a competitive salary of $115-130,000 plus bonus, with an OTE of $126-143,000.
This position focuses on:
🎯 Critical Power Products (UPS, Power Distribution, and Energy Storage Systems)
🎯 Thermal Management Products (cooling systems, liquid cooling, heat rejections)
🎯 IT Management and Racks (enclosures, software, and controls)
The Strategic Accounts Technical Operations role manages the daily pre- and post-order lifecycle and internal operations for the largest and most complex accounts. This role is crucial for delivering technical expertise, ensuring customer satisfaction, and achieving service level agreements across high-value accounts.
Key Responsibilities:
Technical Leadership and Subject Matter Expertise (SME):
– Act as the technical lead for high-value strategic accounts, overseeing pre- and post-order technical activities.
– Serve as the internal technical SME for Vertiv Thermal and/or Vertiv Power products and applications.
– Address and resolve technical inquiries from consulting engineers, project managers, Vertiv personnel, and end users within agreed service level response times.
Order Management and Execution:
– Prepare accurate quotes and process change orders proactively.
– Track order status and exceptions, communicating impacts to customers and internal stakeholders to limit errors.
– Ensure BOM and configuration updates are reflected across systems to prevent fulfillment errors.
Account Planning and Customer Engagement:
– Develop and execute comprehensive account plans tailored to each client’s needs.
– Coordinate with internal teams and external account holders for smooth project execution.
– Participate in Quarterly Business Reviews and attend remote and in-person client meetings.
Required Qualifications:
– Bachelor’s degree in business, engineering, or a related field.
– 5+ years in sales operations or account management in technical fields.
– Experience managing complex customer accounts.
– 3+ years of working knowledge of thermal, power generation, and electrical systems, including equipment, service, and maintenance requirements for commercial or residential buildings.
Sound like you? DM me or email at [email protected] for more information.